Club Avalon is our unique approach to concierge — a way of infusing resort-inspired services throughout the entire Avalon experience. From the minute you arrive and especially if you call Avalon home, there’s no convenience, amenity, detail or desire that Club Avalon can’t thoughtfully and expertly fulfill. With different levels of service, you can savor life at Avalon for a day, for an evening or always.

Call Concierge at 770-765-1000

SERVICES PROVIDED BY CLUB AVALON

Avalon Bag Check

Concierge offers bag check to shopping guests during property hours to ensure they fully enjoy themselves without having to worry about carrying your belongings!

Avalon Convenience Items

Our Concierge booth is stocked with complimentary items guests may request such as bottled water, Chapstick, mints, and first aid.

Avalon Gift Cards

Avalon Gift Cards are available at Concierge which can be redeemed at participating retailers and restaurants. The gift cards can be purchased with funds from $5 to $500 with a $3 service fee per activation.

Avalon Squirrel Scavenger Hunt

Concierge provides scavenger hunt maps and clue sheets to those wanting to complete our famous Avalon Squirrel Scavenger Hunt.

Comfort Item Rentals

Concierge provides all guests and residents with complimentary umbrellas and blankets, when available.

Event Coordination

Our team can assist with planning corporate outings or private events like birthday parties, picnics in The Plaza, scavenger hunts, marriage proposals and gender reveals!* Make sure to stop by concierge on your birthday to grab a complimentary glass of wine and a birthday pin!

Lost and Found Coordination

Avalon concierge will coordinate with security to complete your lost & found inquiry.

Moments on the Boulevard

Reserve a 45-minute photography session to capture your visit to Avalon! This is a great way to remember birthdays, gender reveals, anniversaries, engagements, or just a night out! Each session will be $50 for 45 minutes and you will receive a link to the photos after your session. This is offered Friday-Sunday with a 72 hours’ notice. Make sure to call Concierge at 770-765-1000 or email experiencemakers@experienceavalon.com to book your session so you can remember your Moments on the Boulevard!

Pet Friendly Concierge

Not only is Avalon a dog-friendly property, but our Concierge team provides water and dog treats to all our fur friends.

Picnic in the Plaza

Concierge will prepare a picnic basket with your requested meal from an Avalon restaurant for you to pick up and enjoy!

A few things to note: Picnic services are available April-October, any day of the week, during the hours of 11am-7pm. We request that guests give at least one week’s notice for booking a picnic. You can schedule a picnic for up to two hours, and there is space for four to six people at the table, depending on what you’re comfortable with. We are able to set this up for you in The Plaza, Palmer Plaza, The Living Room, or Ron’s Place, based on availability + date. We ask that you limit the items you bring, so we can avoid interrupting other guests. Small décor items, such as balloons, may be allowed, but need to be approved by Concierge first. We will provide the table, seating pillows, decorative pillows, table décor, greeting sign, picnic basket, bottled water, and ice bucket. The only fee required is a $25 donation to The Giving Kitchen, a non-profit organization that provides emergency assistance to food service workers in crisis. Donations made cannot be refunded.

Phone Charging

Concierge provides all guests and residents with complimentary phone charging at the Concierge desk, during operating hours.

Photography + Media Passes

Concierge may provide guests with media passes, necessary for any professional photography on property, at the Concierge desk. Approval from property management required for larger productions.

Property Information

Concierge will provide information on our vast assortment of retailers and restaurants, as well as upcoming Avalon events!

Restaurant Menus & Reservations

All Avalon restaurant menus are available to view at Concierge. Reservations available upon request.

Transportation + Car Services

Our team can arrange transportation around property by using our GEM cart (upon availability), transportation off property, and car detailing with our preferred car services. * Avalon’s Security team is also able to assist guests with car battery issues.

Wheelchair + Stroller Rental

Concierge provides all guests and residents with complimentary wheelchair and stroller rental, from the Concierge desk (based on availability)

MEET YOUR CONCIERGE
TANYA

Director of Concierge Services

My day at Avalon would start by having brunch at Cru, followed by a matinée showing at Regal, and ending it at Kona to enjoy their happy hour specials.

KATHY AN

Assistant Concierge Manager

A fun day for me at Avalon would be to start with lunch at Rumi’s and order their amazing Chilean Sea Bass. I would then head over to Sundance and treat myself to one of their beautiful Southwest, Artesian-made Turquoise pieces of jewelry. Next, I will stop by Chanel to have one of their Makeup Artists help me choose a new lip-gloss that will accent my new jewelry from Sundance. I will end my day by meeting a friend at the rooftop bar at The Cape for a tasty cocktail.

ELLA

Concierge Member

My ideal day at Avalon would start off by getting a facial at Woodhouse Day Spa and enjoy their quiet room. I would then head over to MF Bar to grab sushi for lunch, followed by some shopping at my favorite stores Sephora and Urban Outfitters. I would finish the day by grabbing pasta and an espresso martini from Colletta!

LUCY

Concierge Member

My perfect day at Avalon would be getting a dark chocolate latte at Caffe Antico, then heading to Posman Books. I would take my dogs for a walk along the Boulevard and pop into Orvis, then enjoy dinner and drinks at Rina.

CATHI

Concierge Member

I enjoy so many perks working here at Avalon, honestly too many to count. For example, I really love making long lasting memories with our guests, whether it be planning a birthday party, surprise wedding proposal or a gender reveal. Just to be a small part of a special milestone for our guests is a privilege and a blessing and I am so very grateful for that.

The Club Avalon Black Card

A membership-based reward program that gives you the ultimate in luxury convenience through an unparalleled level of personal attention and exclusive perks, inside and outside of Avalon. Your Black Card opens the very best of what Avalon has to offer. Elevate your Avalon Experience today!

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